Operations Overview
Monthly performance summary across all CS teams — 2026
QA Score by Team Incharge
Average score across all evaluations
Cancellations Per Shift Incharge
Total cancelled orders handled
Cancellations by City
Geographic distribution
Sub-Orders by Shift Incharge
Sub-orders created per shift lead
Top Cancellation Reasons
Late Delivery Issue Summary
Above 3km — Issue Category
Processing vs Post-Processing breakdown
Above 3km — Top Sub-Categories
Most frequent sub-category issues
Under 3km — Issue Category
Processing vs Post-Processing breakdown
Under 3km — Top Sub-Categories
Most frequent sub-category issues
Cancellation Ratio Report
Section 1 — Cancellation Ratio
Source: Cancellation Sheet
Total Delivered:
📊 Enter total delivered orders above to see cancellation ratios
Section 2 — Processing & Post-Processing Ratio
Source: Under 3km + Above 3km Sheets (independent of Section 1)
Total Delivered:
📊 Enter total delivered orders above to see processing ratios
Agent Performance
Detailed QA and Care scores per agent — filterable by month, team incharge
CS-QA Agent Scores
| Agent Name | Team Incharge | CS Call Avg Score | Evaluations | Meet Expectation | Coach | Performance |
|---|
Agent Monthly Score Trend
Monthly performance trajectory — spot improving or declining agents
Team Incharge Report
QA scores and operational metrics per team lead
CS-QA Team Incharge Scores
Monthly QA Score by Incharge
| Team Incharge | Month | Avg Score | Evaluations | Performance Bar |
|---|
Shift Incharge — Cancellation Load
Cancellations Managed
| Shift Incharge | Month | Cancellations | Volume Bar |
|---|
Shift Incharge — Sub-Orders
Sub-Orders Created
| Shift Incharge | Month | Sub-Orders | Volume Bar |
|---|
Agent Report Cards
Individual performance cards — ideal for team meetings and agent feedback sessions
Cancellation Analysis
Cancelled orders breakdown by month, city, reason, and shift incharge
Per Shift Incharge
Cancellations per shift lead
By City
Geographic distribution
Top Cancellation Reasons
Sub-Order Analysis
Re-delivery orders breakdown by month, city, reason, and incharge
By Shift Incharge
Sub-orders per shift lead
By City
Geographic distribution
By Concern
Who caused the issue
Sub-Order Reasons
Top reasons for re-delivery
Top Restaurants by Sub-Order Count
Restaurants with Highest Sub-Orders
Real restaurant names from Sub-Order sheet — sorted by count
Sub-Orders by Reason — Full Breakdown
All Sub-Order Reasons Ranked by Count
| Sub Order Reason | Count | Volume |
|---|
Additional Cancellations
Orders with additional issues flagged during shift — breakdown by incharge and category
By Shift Incharge
Additional cancellations per shift lead
By Category
Issue categories flagged
Detail — Incharge × Category
Breakdown
| Month | Shift Incharge | Category | Count | Volume |
|---|
Delivery Issue Analysis
Under 3km and Above 3km delivery performance issues
Issue Per Shift Incharge
Issue Sub-Categories
By Concern
Who caused the issue
AI Suggestions
Data-driven recommendations to minimize issues next month — powered by Claude AI
🤖
Ready to Analyze
Select a month and focus area above, then click Generate Suggestions.
Claude will analyze your actual data and suggest specific actions to reduce issues next month.
Claude will analyze your actual data and suggest specific actions to reduce issues next month.
👑 Super Admin — Data Management
Full system access: view raw data, export records, manage all settings
Total QA Agents
Across all months and incharges
Total Cancellations (All Time)
All cities, all months
Total Sub-Orders (All Time)
All months, all incharges
Raw Data Export
Full Agent Roster
All QA Agents
| Agent | Incharge | Month | Avg Score | Evaluations | Coach | Meet Exp |
|---|
All Cancellation Data
Cancellations by Incharge
| Month | Shift Incharge | Count |
|---|